1. Introduction
Aimlake Production, a division of Aimlake Inc. ("we," "us," or "our"), is committed to protecting the privacy of our clients, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at production.aimlake.com, use our photography and videography services, or interact with us in any way.
By accessing our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or services.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Contact Information: Name, email address, phone number, and mailing address
- Project Details: Information about your photography or videography needs, event details, venue locations, and project specifications
- Payment Information: Billing address and payment details (processed securely through third-party payment processors)
- Communications: Any messages, inquiries, or feedback you send us through our contact form, email, or phone
- Media Releases: Consent forms and model release agreements related to photography and videography work
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Device Information: Browser type, operating system, device type, and screen resolution
- Usage Data: Pages visited, time spent on pages, referring URLs, and click patterns
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as social media platforms, referral partners, or event organizers who have engaged our services on your behalf.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our photography and videography services
- To respond to your inquiries, process bookings, and communicate project details
- To send you project updates, deliverables, and service-related communications
- To process payments and manage billing
- To personalize your experience and deliver relevant content
- To send marketing communications (with your consent), including newsletters, promotions, and portfolio updates
- To improve our website, services, and customer experience through analytics
- To comply with legal obligations and protect our legal rights
- To detect, prevent, and address technical issues or fraudulent activity
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, cloud storage providers, and website hosting services. These providers are contractually obligated to protect your information.
- Aimlake Inc.: As a division of Aimlake Inc., we may share information with our parent company for business operations, administrative purposes, and service improvement.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with third parties when you give us explicit permission to do so.
5. Portfolio and Published Work
With your consent (typically obtained through our service agreement or a separate model/property release), we may use photographs and videos from your project in our portfolio, website, social media channels, and marketing materials. If you do not wish for your images to be used for promotional purposes, please inform us in writing prior to or at the time of your booking.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS) on our website
- Secure storage of files and client deliverables
- Access controls limiting who can view personal information
- Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project files and deliverables are typically retained for a period of 12 months after project completion, after which they may be archived or deleted.
8. Your Rights and Choices
Under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to certain legal exceptions
- Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal information
- Opt-Out: Opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
To exercise any of these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us understand how you use our website. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and partner services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: production@aimlake.com
- Email: cratul@aimlake.com
- Phone: +1 (437) 696-8191
- Website: production.aimlake.com
- Parent Company: Aimlake Inc. — aimlake.com